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Please contact us at dave@swiftcaddy.com if you cannot find the answer to your question.
Frequently Asked Questions
· Bluetooth technology is available with our FALCON battery. · The bluetooth function allows you to connect with your battery via an app on Android, Apple and any device that allows apps with a bluetooth connection.Through the app you can:· Monitor battery health and manage protection limits.· Real time voltage tracking, where you can view voltage, current, charge status and cell temperatures.· It has a secure setting that is password protected and you can modify safety thresholds.· It provides Fault alarms where you can view active error logs and maintenance alerts.
· Choose between our 18-27 hole battery or our 36 hole battery.· Our premium LiFePO4 batteries deliver superior golf cart performance through four key advantages: · 10x Longer Lifespan: Lasts 10–15 years (3,000+ cycles). · More Usable Power: Safely drains up to 90%. · Total Safety: Prevents overheating and thermal runaway. · Steady Performance: Maintains full power until completely depleted. · Our FALCON range batteries include an industry-leading 7-year warranty.
· If you only play up to 18 holes on flat courses then our HAWK battery is perfect for you, it is rated as an 18-27 hole battery. · If you play courses that have more elevation or regularly play more than 18 holes in quick succession, then our FALCON battery is perfect for you, it is rated as a 36 hole battery.
Usually, it is not the battery. Try these possible fixes:· A new lithium charger, faulty chargers are a major factor in batteries not getting fully charged.· Getting your trolley serviced can find potential issues that are effecting your battery life or may actually be a trolley fault.· Get the battery health checked.
· If you have our FALCON battery, check the batteries status via the app, if a fault is shown contact us. · If a fault is not shown or you have our HAWK battery. Check that the charger cable connections are seated correctly and attempt to charge the battery.· Insert the wall plug first and turn it on, then plug the charger into the battery. · The “fully charged” light sequence is green light to red light, then straight to green light.· The “charging” light sequence is, Green light to red light, and stays red until fully charged and then it turns green.· Any other light sequence indicates a fault with either the battery or charge cable. · If after the above, there is still a fault with the battery, contact us directly, under warranty we will replace the battery, on receipt of the faulty unit we will test it on our Warranty spec Astratech machine.
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